What is the 7 day 100% money-back guarantee?
- All our products come with a 7 day money-back guarantee
- Should you receive a product that is incorrect, damaged (excluding minor scratches/superficial marks) or faulty, you can elect to return your purchase within a week [7 calendar days] of buying it and we will refund you 100% of your money back or you can elect to return your purchase and we will replace the item
What does the guarantee cover?
All machines within 7 calendar days of purchase which are found to be:
- Incorrect (i.e. not what you ordered)
- Product specifications don't match the order you placed
- Damaged (excluding minor scratches/superficial marks)
- Not working
What does the guarantee not cover?
- Any items older than 7 calendar days from the date of purchase
- If the product matches the order specification but does not meet your requirements (please make sure that the products specs match your needs at time of purchase)
- Minor scratches & marks - we make sure all our products are of the highest quality but these products are refurbished and as such may have superficial scratches/marks
- We will not refund any purchases without proof of purchase provided (see ‘What do I need to give you when I submit my claim?’)
- Any purchases made by dealers, wholesalers or retailers
- Accidents, negligence, abuse or misuse
- If any problems do arise and you are not satisfied with your purchase, please contact us. We are more than happy to resolve any situation ASAP
How does the money-back process work?
All you need to do to get your 100% money-back refund is the following:
- Notify us in writing , along with proof of your purchase, within 7 calendar days of purchasing
- After we have received this, we will contact you either via email or phone
- We will process your claim
- If you have elected to get a refund, we will contact you and confirm the banking details to send the refund amount to
- If you have elected to get a replacement, we will contact you to confirm the address to send the replacement to
- We will dispatch a vehicle to retrieve the incorrect/damaged item, and thereafter deliver your replacement
What do I need to give you when I submit my claim?
- Just send us your proof of purchase which you received when you bought from us
- Simply send this with your claim in writing and you’re set
Who deals with my claim?
- We personally assess all claims and reply to you on the refund process (or replacement process, if requested)
- Half Price Computers will make a final decision on the legitimacy of all claims
What happens after my claim is approved?
- After we approve your claim, we will notify you of the decision (see ‘What do I need to give you when I submit my claim?’)
- We will confirm the banking details for your refund with you
- We will then refund 100% of the price you paid for your order, if you elect for a refund
- Or we will replace the unit if you have elected this option
- If we are replacing the unit, we will first collect the incorrect/damaged item before sending you your replacement